Template

Download Free ITIL/ITSM Implementation Project Checklist

Summary
The Checklist for ITIL/ITSM Implementation Project covers:
- ITIL/ITSM Critical Success Factors
- ITIL/ITSM Key Performance Indicator
- ITIL/ITSM Metric
- ITIL/ITSM Benefit and Outcomes

In summary, anyone that is planning to implement IT Service Management needs to understand the clear distinction between CSF's, KPIs, Metrics, Benefits and Outcomes. You cannot apply what you do not understand, so understanding the differences in these key ITSM concepts and how to apply them appropriately to your ITSM project, is a key ingredient to a successful implementation.

Download Free IT Project Cost, Benefit and Risk Analysis Templates. This Templates help you to identify and calculate the Return of Investment of any IT Project by analyzing the cost and benefit of the project. This templates available in Microsoft Word and Excel format.

I. How to calculate the Return of Investment (ROI) of IT Project

Step 1: Calculate the Total Costs of Project
Items that should be calculated are:
- Costs of New Proposed Project
- Total Capital Costs (Capital_Cost tab)
- Total Non-Recurring Costs (non_recurring tab)
- Total Recurring Costs (recurring_tab)
- Total Intangible Total Recurring Costs (intangible_costs tab)
- Total Costs of Proposed Project

Download Free IT Security Awareness and Training Program Plan Templates. This templates consist of explanation and sample of Background of the Awareness and Training Program such as: OMB A-130, Appendix III, Federal Information Security Management Act (FISMA) or Specific department and/or agency policy (and other relevant information or rationale that may drive an awareness and training program and plan). This template also give complete

Download free HIPAA, PCIDSS and ISO27001 Password Security Policy Templates. This Templates covering basic security policy such as:
- To keep passwords confidential, which includes in no circumstances giving them to a third party, whatever the ostensible reason.

- To avoid keeping any paper or electronic record of passwords (unless this can be securely stored – which means encryption and strong, two-factor access control protection).

This paper describes the structure of the Microsoft Identity and Access Management Series and gives information on how to access the Tools and Templates which accompany the series.

Fundamental Concepts

This paper describes key concepts, terminology and technologies for identity and access management. Includes common business, technology and security challenges and approaches for overcoming them.

Platform and Infrastructure

This paper describes the common platform requirements and technology infrastructure for identity and access management solutions.

Identity Aggregation and Synchronization

This paper describes the approaches and technologies available for integrating identity stores across a heterogeneous environment.

Password Management

This paper describes the approaches and technologies available for managing passwords and enforcing strong password policy. The paper includes step-by-step implementation guidance for managing intranet passwords, managing extranet passwords and enforcing strong password policy.