ITIL/ITSM Implementation Project Checklist

Download Free ITIL/ITSM Implementation Project Checklist

Summary
The Checklist for ITIL/ITSM Implementation Project covers:
- ITIL/ITSM Critical Success Factors
- ITIL/ITSM Key Performance Indicator
- ITIL/ITSM Metric
- ITIL/ITSM Benefit and Outcomes

In summary, anyone that is planning to implement IT Service Management needs to understand the clear distinction between CSF's, KPIs, Metrics, Benefits and Outcomes. You cannot apply what you do not understand, so understanding the differences in these key ITSM concepts and how to apply them appropriately to your ITSM project, is a key ingredient to a successful implementation.

Critical Success Factors

1. Strong executive leadership that clearly defines the objectives

2. A maturity assessment of the existing IT processes

3. Clear and measurable goals that are in line with the objectives of the ITSM implementation project or the service management process

4. Clearly defined roles and responsibilities for the project staff who are to implement IT Service Management

5. A well defined implementation and a continuous service improvement plan are critical

6. Systematize each process in order to achieve true IT Service Management